Operation Coordinator

Core Required Skills and Competencies:

• Multilingual is a plus
• Strong customer service and communication skills by email and phone.
• High proficiency in Microsoft Office including Outlook, Word and Excel.
• The ability to learn quickly and work efficiently as productivity goals must be met.
• Good organizational skills as this position requires working with multiple departments and following up with clients and other related parties.
• Proficient in CRM is a plus

Position Responsibilities:

• Data Entries for assigned shipments and keep all records on file for freight coordination management and record keeping.
• Act to achieve the specific corporate business plans and objectives under the guidance of Operation Management in the region.
• Implement and manage business operation activities in line with assigned accounts and achieve regional account portfolio expansion goals outlined by Operation Management in the region.
• Contact Clients, Container Freight Stations, Port Terminals, Overseas Agents, and Customs Brokers for freight coordination management.
• Identify his or her own team’s individual expected operation performance, measure, monitor and be accountable to meet the plan.
• Manage, monitor, and take corrective action to meet operational goals with specific territory action plans under the guidance and supervision of Operation Management in the region.
• Perform and report specific regional operation plans under the guidance and supervision of Operation Management in the region.
• Direct and Manage Horizontally Demonstrate effective relationships with other internal colleagues to ensure a collaborative teamwork, perform to attain regional operation plans (ex. Sales, Pricing, Customer Service, Accounting departments)