Operation Supervisor

Core Required Skills and Competencies:

• Multilingual is a plus
• Strong customer service and communication skills by email and phone.
• High proficiency in Microsoft Office including Outlook, Word and Excel.
• The ability to learn quickly and work efficiently as productivity goals must be met.
• Good organizational skills as this position requires working with multiple departments and following up with clients and other related parties.
• Proficient in CRM is a plus

Position Responsibilities:

• Supervise and manage the local operation team.
• Provide leadership, manage and improve the company’s operational service quality.
• Develop and implement strategic operational and business plans.
• Negotiate rates and build relationships with the vendors.
• Constant operational development while achieving monthly and yearly department targets.
• Consistent quarterly review of team members’ performance.
• Account maintenance and communication with overseas offices to ensure international and customer expectations are met.
• Team player with a positive attitude, individual initiative and good communication skills is a must.
• Assure teams compliance with Falcon Logistics Global given procedures and processes.